At Sunnyside Nurseries, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns process is straightforward and hassle-free.

30-Day Returns Guarantee

You may return most new, unopened items within 30 days of delivery for a full refund. If your return is due to an error on our part (such as receiving an incorrect or defective item), we will also cover the return shipping costs.

How to Return an Item

  1. Contact Us:
Please get in touch with our team using the Contact Us page, quoting your order number and details of the product you wish to return. We will respond promptly with instructions on how to return your item.
  1. Prepare Your Return:
Ensure the item is unused, in its original packaging, and securely packed for transit.
  1. Return Shipping:
  • If the return is due to our error, we will provide a prepaid return label or arrange collection.
  • For all other returns, you are responsible for return shipping costs.

Refunds

  • Once we receive your return, we will inspect and process it within 3 to 5 business days.
  • Refunds are issued to your original payment method.
  • Please allow up to 10 business days for your bank to process the refund.
  • In most cases, you will receive your refund more quickly, but please allow up to four weeks from the date you send your return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or refund and cover all associated shipping costs.

Need Help?

If you have any questions about returns or refunds, please Contact Us and our friendly team will be happy to assist.

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